FAQ & Site Info
FAQ
We offer a variety of sizes and cuts, including round, oval, pear, and cushion. Please check the product description for exact details.
Shipping typically takes 7–21 business days. You will get a tracking number once your order is shipped.
Yes. Contact us within 7 days of receiving your order. The gemstone must be in original condition.
You can reply directly to your order email or reach out via our SS Luxury International eCrater store.
Yes! Natural gemstones come with authenticity certificates upon request, and lab-created gemstones are certified for quality.
You can reply directly to your order email or contact us through the SS Luxury International eCrater store. We’re happy to assist with any questions!
We offer both natural and lab-created gemstones. Each listing clearly mentions the type.
Yes. If you are not satisfied with your purchase, please contact us within 7 days of receiving the gemstone to arrange a return or exchange. The gemstone must be in original condition.
You can order directly through our eCRATER store. We ship worldwide via reliable international courier services.
Shipping time varies by country, typically 7–21 business days. Once shipped, you’ll receive a tracking number to monitor your order.
We offer both 100% natural gemstones and lab-created gemstones. Each product description clearly specifies the type.
For natural gemstones, we provide certificates of authenticity upon request. Lab-created gemstones are certified for quality and clarity as well.
No, we do not offer COD. All orders must be paid online via secure payment methods like PayPal or credit/debit cards. This ensures smooth international shipping and fast processing of your order.